Our Seniors Genuinly Regard Us as Their Heroes

Be a Hero for Them With Us

Thank you for visiting our job board — we are always looking for great people to join our growing team.

Our Caregiving team is dedicated to assisting the Aging and Disabled population of Illinois, with In-Home Service. Our Clients depend on us with their lives, therefore our mission is to help enrich each of our Client's life physically, mentally and spiritually, by seamlessly integrating into their day-to-day, just as their familial loved one would have. Our Caregiving team is truly diverse; ranging in many skills and many different languages — so whether you speak English, Russian, Polish, Spanish, or have many skills or just a few, you'll fit in here just great.

We have 8 In-Home Service locations: Palatine, Chicago, Lombard, Rockford, Sycamore, Grayslake, McHenry and Joliet; and our Head Quarters is our 9th location in the heart of Palatine. We have many growth opportunities for individuals that want to be part of a robust team that manages Client Relations, supervises Caregivers, performs Quality Assurance, supports our offices at the base of operations and more.

Our Common Terminology:

Our Client is a Senior, Elderly, Aging and in some cases a Disabled individual — who needs personal in-home care, rather than going to an assisted living facility, they prefer to stay in their home (just as any of us would). No Client is identical and will have unique needs, such as Live-In needs.
A Caregiver is also commonly titled Home Care Aide (HCA), Personal Aide and sometimes a Super Hero — who helps the Client in their home with everyday needs, such as being their companion, prepping a meal and general care. Our Caregiver must be polite, patient, and considerate when caring for their Client. Caregivers may have one or multiple Clients.
A Family Caregiver is an HCA that does Caregiving for their family member, and gets paid by European Service at Home.
A Supervisor is also titled Home Care Aide Supervisor or HCA Supervisor — manages the relationship with the Client from the office, and supervises the assigned Caregiver.
A Home Care Representative sometimes titled Field Coordinator — oversee the quality assurance in the home of the client and works partly in the office as a support for both Client and Supervisor.

To speak to someone in recruing, call or text: 847-327-0224

Proudly 'People First' for 22 Years. We look forward to meeting you.

European Service at Home, Inc is a well-established, licensed, and certified company. AA, EEO, M/F/V/D

Patient Care Coordinator (Medical Supplies)

Palatine, IL

Full Time

Mid Level

Are you a natural communicator who thrives on bridging the gap between complex requirements and exceptional patient care?

European Service at Home, Inc. is seeking a high-caliber Intake & Clinical Liaison to serve as our Medical Supplies Execution Lead. In this role, you aren’t just processing paperwork; you are the "Engine" of our workflow. You serve as the vital link between a physician’s clinical intent, the distribution of essential medical supplies, and the specialized world of insurance compliance.

The Mission: You are responsible for the "perfect start." This means proactively partnering with doctors to secure accurate prescriptions and ensuring every patient receives equipment backed by the documentation required for business success. You will work at the heart of our operation, collaborating daily with our Order Processing and Billing teams to ensure excellence from intake to final payment.
Pay Rate:$22-$23

Key Responsibilities

Patient Advocacy & Communication: Serve as a compassionate guide for our aging population and Medicaid recipients, ensuring they feel supported while you navigate their coverage requirements.
Strategic Lead Processing: Own the end-to-end journey of incoming leads. Perform clinical triage to ensure equipment perfectly matches the patient's medical condition.
Physician Partnership: Act as the primary contact for doctors. You will proactively call offices to acquire new prescriptions, clarify orders, and monitor expiring RXs to ensure care is never interrupted.
Cross-Team Collaboration: Work in lockstep with Order Processing to hand off "clean" files and consult with Billing to resolve any documentation gaps.
Precision Documentation: Enter accurate customer details, craft medical necessity narratives, and assign billing codes to ensure "first-pass" claim success.
Smart Product Selection: Use our Product Guide to recommend solutions that satisfy medical necessity while securing the best margins for the organization.
Technical Quality Control: Utilize software to perform audits and manage complex authorization requests via government and insurance portals.
Drop Shipping Coordination: Manage end-to-end logistics for our drop shipping model, ensuring seamless coordination between vendors and patients for timely equipment delivery.

Who You Are

Service-Oriented: You have a heart for the elderly and the patience to help Medicaid members navigate a complex healthcare system.
A Lifelong Learner: You are "coachable," eager to master the DME industry, and view feedback as a tool for growth.
A Natural Problem-Solver: You enjoy "detective work", identifying why a process stalled and implementing a permanent fix.
Composed & Organized: You remain flexible and function at your best in high-pressure, fast-paced environments.

Qualifications & Requirements

Education: High school diploma or equivalent (required).
Experience: Background in healthcare coordination, pharmacy, or medical billing is preferred, but we will train a high-potential candidate with the right mindset.
Communication: Exceptional English verbal and written skills; experience speaking professionally with medical providers is a major plus.
Regulatory: Must possess a valid driver’s license and current vehicle insurance.

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